Cancellation & Refund Policy
Last updated on Dec 19 2025
Cancellation policy
- Cancellation requests will be considered only before dispatch.
- Requests may not be entertained if the order has been communicated to vendors and the shipping process has started.
- POOTAREKULU.COM does not accept cancellation requests for perishable items once dispatched.
Damaged or defective items
- If a damaged product is received, contact us at sales@pootarekulu.com with a photo or video of the damaged product and your order number within 24 hours of delivery.
- The request will be entertained after our team checks and determines the issue at our end.
- Refunds or replacements are provided only if the product delivered is damaged or defective.
Return and refund policy
- Refunds are issued only for orders not dispatched or for damaged products.
- Returns are not allowed for taste preference or subjective expectations, as taste can vary.
- Approved refunds will be processed back to the original payment method as soon as possible.
Contact for refunds
POOTAREKULU.COM customer support
WhatsApp: +91 7680895888
Email: sales@pootarekulu.com
Phone: 7680895888